SHIPMENT POLICY
At WINESTOPIC, we are committed to providing timely and reliable shipping services to ensure your order reaches you in perfect condition. Our Shipment Policy outlines the details of how we handle and deliver your purchases, including shipping methods, costs, and expected delivery times. We strive to offer a smooth and hassle-free shipping experience for all of our customers.
1. Shipping Locations
WINESTOPIC offers both domestic and international shipping. We deliver to the following locations:
Domestic Shipping (United States): We ship to all 50 states, including Alaska and Hawaii. Shipping times vary depending on the shipping method selected and your location.
International Shipping: We also offer international shipping to select countries. International delivery times can vary and may be subject to customs delays or restrictions. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country of residence.
If you are unsure whether we ship to your location, you can refer to the checkout page or contact our customer service team for more information.
2. Shipping Methods
We provide various shipping options to ensure that your order is delivered in a way that suits your needs:
Standard Shipping: The most economical option, typically taking 5-10 business days within the United States. For international orders, standard shipping can take 10-20 business days, depending on the destination country.
Expedited Shipping: If you need your order sooner, we offer expedited shipping services. Domestic orders typically arrive within 2-5 business days, and international orders typically arrive within 5-10 business days.
Priority Shipping: For customers who need their orders delivered as quickly as possible, priority shipping ensures that your order will be delivered within 1-3 business days within the United States. For international orders, priority shipping typically takes 3-7 business days.
Free Shipping: For select orders, we offer free standard shipping. Free shipping may be available for orders over a certain value or during special promotions. The availability of free shipping will be clearly displayed during checkout.
3. Order Processing Time
After your order is placed, it will be processed and prepared for shipment. Typically, orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next available business day. You will receive a shipping confirmation email with tracking information once your order has been shipped.
4. Shipping Costs
Shipping costs depend on the size, weight, and destination of your order. The total shipping cost will be calculated and displayed at checkout before you finalize your purchase. For international orders, additional customs duties, taxes, and fees may apply and are the responsibility of the recipient.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your order. Please allow up to 24 hours for the tracking information to be updated in the carrier’s system.
6. Shipping Delays
While we strive to process and ship orders promptly, shipping delays can sometimes occur due to weather, holidays, customs, or other unforeseen circumstances. If we are aware of a delay that will affect your order, we will notify you as soon as possible. Please note that we are not responsible for delays caused by shipping carriers or customs processing.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately at info@winestopic.click. We will work with the shipping carrier to locate your package or arrange for a replacement or refund. Please retain the original packaging and damaged items for inspection by the carrier.
8. Address Changes
If you need to change the shipping address for your order, please contact us as soon as possible. We will make every effort to update the address before the order is shipped. Once the order has been dispatched, we cannot make changes to the shipping address.
9. Customs and Duties (International Orders)
For international shipments, customs duties, taxes, and other fees may apply depending on the destination country. These charges are the responsibility of the recipient and are not included in the order total. WINESTOPIC is not responsible for any customs fees, import duties, or taxes imposed by the destination country.