Sales Policy

Effective Date: January 14, 2024

Welcome to Winestopic, your trusted destination for luxury watches. We take pride in offering a wide selection of premium timepieces, ensuring that each purchase you make with us is a seamless and satisfying experience. This Sales Policy outlines the terms and conditions that govern your purchase from Winestopic. By placing an order on our website, you agree to the terms outlined below. Please take a moment to read through the policy to understand your rights, responsibilities, and our commitment to providing you with an exceptional shopping experience.

1. Product Authenticity Guarantee

At Winestopic, we are committed to offering only 100% authentic luxury watches. Every product listed on our website is carefully sourced from trusted manufacturers and authorized dealers to guarantee its genuine quality. We pride ourselves on providing the best luxury timepieces that come with official documentation such as:

  • Authenticity Certificates
  • Manufacturer Warranties (where applicable)
  • Original Packaging

When you purchase from Winestopic, you can rest assured knowing you are buying a certified authentic product with all the official documentation included, as well as support for warranty and repair services.

2. Pricing Policy

The prices listed on our website are in U.S. Dollars (USD) and include applicable taxes unless otherwise stated. Winestopic reserves the right to modify prices at any time without prior notice. Prices will be locked in at the time of purchase, ensuring that the price you pay at checkout is the final price for your order.

Key Points on Pricing:

  • Prices are inclusive of applicable taxes (except for international shipping).
  • Promotional discounts or special offers may be applied during checkout.
  • Prices are non-negotiable and final at the time of purchase.

We encourage our customers to regularly check our website for any promotions or special offers that may apply to the watches you are interested in.

3. Payment Options

We understand the importance of secure and convenient payment methods for a smooth shopping experience. To facilitate your purchase, Winestopic accepts the following payment methods:

  • Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A secure, widely accepted online payment service
  • Bank Transfers: For larger orders or specific requests

Payment Process:

  • Full Payment Required: All payments must be fully processed before your order is shipped.
  • Payment Security: We use state-of-the-art encryption technology to protect your personal and payment information. Our payment gateways are secure, ensuring your data is always safe.

4. Shipping and Delivery

At Winestopic, we aim to deliver your luxury watches in the quickest and safest way possible. Our shipping policy is designed to ensure timely and secure delivery of your order, whether you are located in the U.S. or abroad.

Domestic Shipping:

  • Free Shipping on all orders over $500 within the United States.
  • For orders under $500, standard shipping fees will apply.
  • Estimated Delivery Time: 3-7 business days depending on your location.

International Shipping:

  • We offer international shipping to many countries.
  • Shipping Costs: International shipping costs will be calculated during checkout based on your shipping address.
  • Customs Duties and Taxes: All international buyers are responsible for paying any import duties, taxes, and customs fees imposed by the destination country.
  • Estimated Delivery Time: 7-15 business days depending on the country.

Shipping Details:

  • All shipments are fully insured and tracked, giving you peace of mind that your order will arrive safely.
  • A tracking number will be provided once your order has been dispatched.

5. Return and Exchange Policy

At Winestopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return and exchange policy under the following conditions:

Eligibility for Returns:

  • Items must be unused, unworn, and in their original packaging.
  • All tags, certificates, and documentation must be intact and included.
  • Custom or engraved items are not eligible for returns or exchanges.

Return Process:

To initiate a return or exchange, please contact our customer service team at info@winestopic.click with your order details. You will receive instructions on how to return the item.

  • Return Shipping Costs: The customer is responsible for paying return shipping fees, except in cases where the product is defective or the incorrect item was shipped.
  • Refund Method: Once the returned item is received and inspected, your refund will be processed to the original payment method. Please note that the original shipping fees are non-refundable.

6. Warranty and Repairs

We provide warranties on all watches that are covered by the manufacturer. Warranty details will vary by brand and model, and the specifics will be provided with your purchase.

Manufacturer Warranty:

  • Many of the watches we sell come with a manufacturer warranty that covers defects in materials or workmanship for a specific period. Please check the product description for more details.

Repair Services:

  • If you need to make a warranty claim or request repairs, please contact our support team at info@winestopic.click. We will assist you in following the correct procedure for returns, repairs, or warranty claims.

7. Order Cancellations

We understand that sometimes you may need to cancel your order. Orders can be canceled within 24 hours of placement, provided the item has not yet been shipped. To cancel your order, please contact us immediately at info@winestopic.click. If your order has already been shipped, cancellation may not be possible, but we can guide you through the return process.

8. Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns you may have. We are here to ensure that your shopping experience with Winestopic is as smooth and enjoyable as possible.

Contact Us:

9. Privacy and Security

At Winestopic, we take your privacy seriously. We use the latest security measures to protect your personal and payment information. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy. Your trust is important to us, and we are committed to safeguarding your information.

10. Governing Law and Dispute Resolution

This Sales Policy is governed by the laws of the state of Texas, United States. Any disputes arising from your use of our website or the products purchased will be handled in accordance with Texas law. Should any legal action be required, we will attempt to resolve disputes through mediation before taking further steps.