Refund and Returns Policy

Effective Date: January 14, 2025

Thank you for choosing Winestopic for your luxury timepiece purchase! We are committed to ensuring you are completely satisfied with your order. Please take a moment to review our Refund and Returns Policy, which explains how to return, exchange, or get a refund for your items, and the conditions under which we process returns.

1. Eligibility for Returns

At Winestopic, we want to make sure you are fully satisfied with your purchase. To qualify for a return, your items must meet the following conditions:

1.1 Condition of the Product

  • The item must be unused and in original packaging.
  • The item must be in resellable condition and not have been worn, used, or damaged in any way.
  • All original tags, manuals, and accessories must be included in the return.

1.2 Timeframe for Returns

  • Returns must be initiated within 30 days of the delivery date.
  • If more than 30 days have passed since the delivery of your item, unfortunately, we will not be able to accept a return.

1.3 Proof of Purchase

To process your return, we will need the following:

  • Order number or receipt.
  • Proof of purchase (e.g., order confirmation email or invoice).

2. Non-Returnable Items

For your convenience, we have outlined certain items that are non-returnable. These items are excluded from our return and refund process:

2.1 Final Sale and Non-Returnable Items

  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Products that have been opened, used, or worn will not be eligible for return.

2.2 Personalized and Custom Items

  • Personalized items, including custom-engraved watches, cannot be returned unless they arrive defective or damaged.

2.3 Damaged or Worn Items

  • Items that show signs of wear, damage, or tampering are not eligible for returns or exchanges.

3. How to Initiate a Return

If your item meets the eligibility criteria and you wish to initiate a return, follow the steps below:

3.1 Contact Us

Please provide your order number and detailed reason for the return. If the item is damaged or defective, please include supporting photos or videos showing the damage.

3.2 Return Authorization

Once we have received your request, we will review the return and send you return instructions, including the return shipping address. You will also be notified if a restocking fee applies.

3.3 Return Shipping

Ensure the item is securely packaged to prevent any further damage during the return shipping process. Please use a trackable shipping service for returns, as Winestopic is not responsible for lost returns.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, your refund will be processed as follows:

4.1 Refund Approval

  • You will be notified of the approval or rejection of your refund within 5 business days after we receive the returned item. If approved, the refund will be issued to your original payment method.

4.2 Refund Timeline

  • Refunds typically take 7-10 business days to appear on your account after processing.
  • In some cases, it may take longer depending on your bank’s processing times.

4.3 Shipping Fees

  • Original shipping fees are non-refundable, except in cases where the return is due to our error (such as a wrong or defective item).
  • If you received free shipping on your order, the return shipping costs may be deducted from your refund amount.

4.4 Restocking Fees

  • A restocking fee of up to 15% may be deducted for non-defective returns. You will be notified of any applicable restocking fees before you return your item.

5. Exchanges

We understand that sometimes an item may need to be exchanged for a different size, style, or color. Exchanges are only accepted for defective or damaged items.

5.1 Eligibility for Exchanges

  • If you receive a defective or damaged item, you are eligible for an exchange for the same item or a similar product, based on availability.

5.2 How to Exchange

  • To initiate an exchange, contact us within 30 days of receiving the item at info@winestopic.click or call us at (210) 223-5568.
  • Provide details of the defect or damage, along with supporting photos or videos.
  • We will send you instructions for the return and arrange for an exchange at no additional cost to you (unless the item is no longer available).

6. Damaged or Defective Items

If you receive a damaged or defective item, please follow the steps below:

6.1 Notify Us Immediately

  • Contact us within 7 days of receiving the item, providing a detailed description of the issue.
  • Include clear photos or videos of the damage or defect, which will help us process the claim quickly.

6.2 Resolution

We will work promptly to resolve the issue, either by providing you with a replacement item or issuing a refund, depending on the situation.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to reach out to us. Our team is ready to assist you!

Thank you for shopping at Winestopic! We appreciate your business and are committed to providing excellent customer service. Your satisfaction is our top priority, and we are here to ensure that your experience with us is positive and enjoyable.